30-Day Money-Back Guarantee
We proudly offer a 30-day money-back guarantee.
You must initiate your return request within 30 days of purchase.
Return Eligibility
Items must be unused, unopened, and in original packaging.
All included accessories, manuals, and parts must be returned.
Opened, used, or damaged items are not eligible.
Change of mind or compatibility issues (if packaging has been opened) are not covered.
Return Location
All returns are processed at our U.S. warehouse.
📝 How to Start a Return
Log in and request a return here: Return Portal
Items missing accessories or parts are not eligible for a refund.
After Approval
Return shipping costs are the customer’s responsibility.
A 25% restocking fee applies to all approved returns.
Shipping fees are non-refundable.
Refunds
You’ll be notified once we receive and inspect your return.
If approved, refunds are issued to your original payment method.
Banks and card issuers may take additional time to process.
Customs, Duties & Taxes
Customers are responsible for all duties, taxes, and fees when returning items.
If a package is stuck in customs, the customer must resolve the issue and cover costs.
Damages & Issues
Inspect your order upon arrival. Contact us immediately if it is defective, damaged, or incorrect so we can resolve it quickly.
Non-Returnable Items
Custom products, personalized items, gift cards, and sale items cannot be returned.
Exchanges
The fastest way to exchange is to return your item for a refund and place a new order.
📧 Need Help?
Email us anytime at lulumakerofficial@gmail.com
